Welcome to Maelle Kids FAQ Frequently Asked Questions. Here some tips and help topics. If you need more help click here to contact us.
SECURITY AND PRIVACY
- How do I make my child profile friends only or private?
- Tap Settings on your profile
- Click Privacy Settings
- Do I need a Maelle Kids Magazine account to purchase products? We encourage you to create an account prior to placing any orders so that you can view your order status and access tracking information at any time. With that said, we do not require an account to purchase print copies, just make sure you include an email address during checkout where we can send your receipt and any updates on your order.
- What currency can I pay my purchase? We accept payment in USD only, via credit card or PayPal. All pricing displayed on our site is in USD ($)
- Do you ship to all countries? Yes, We ship internationally to all other countries. For shipments outside the United States, Canada, and the European Union, the recipient is responsible for any customs fees and import duties levied by the destination country, which could cause delays beyond the original delivery estimate.
- What if the recipient’s address was wrong? If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. In the case that you’ve set the return address as your own, you can update the address and personally reship the order.
- How can I view the digital magazine? If you are online, you can view digital publications in most web browsers. If you have downloaded a PDF version of a publication to your desktop, all you need is a standard PDF reader to view the PDF, such as Adobe Acrobat Reader.
- How can I check the status of my order? If you placed your order while logged in to the Dream Angel website, you can check the status from the Order History tab on your Account page, accessible from the menu bar. If you were not logged in when you placed your order, you can contact us and send your order number.
- What forms of payment do you accept? We gladly accept Apple Pay, Visa, MasterCard & American Express, and Discover.
- Do you accept Paypal? Yes.
- My card was declined but I still was charged: The charge is a pending transaction and will fall off within 2-3 business days. Your credit card company or bank will hold these funds for your own safety.
- What if I cannot place an order? Try enabling cookies and cache on your browser. Contact us click here so we can resolve your problem.
- Do you offer a refund on my digital downloads? We prefer you to contact us so we can solve your problem.
- I cannot shop: Try enabling cookies and cache on your browser.
Apple Pay is compatible with these devices
iPhone SE, iPhone Plus, iPhone 6s Plus, iPhone 6s, iPhone 7 Plus, iPhone 7, iPhone 8, iPhone 8 Plus, iPhone X
iPad (5th generation), iPad Pro (12.9-inch), Ipad Pro (9-7 inch), iPad Air 2, iPad mini 4, iPad mini 3
Apple Watch Series 2, Apple Watch Series 1, Apple Watch (1st generation)
On web in safari
MacBook Pro with Touch ID, A Mac model introduced in 2012 or later with an Apple Pay-enabled iPhone or watch.
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